From TechCrunch: Comcast, Twitter and the Chicken

So, Mike has an outage and then lets his outrage fly. Comcast goes down. Nothing new there.  Anyone who has ever had cable service knows that a) it will go down, and b) don’t bother calling because you will get hung up on or told that “the service is out and they are working on it.”  Most people would vent their frustrations to their wives or girlfriends.  Barring that, we, the introverted nerd masses, turn to Twitter to air our diatribes.

Who’s Saying What Now?

Only in the world of blog neo-celebrity can Comcast quake in their boots when TechCunch is ready to blast you.   Mike hails this as good customer service, but it’s hardly scalable, and clearly only works for the loudest, most popular whiner.  In the populist virtue that is the blogosphere, surely we can’t endorse this sort of solution for keeping brands honest.  Instead of posting how far ahead of the curve Comcast is, let’s say shame on them for giving special treatment to Mike while the unwashed masses huddled around their bricked routers.

Just One More Thing

Comcast, along with countless other brands with shitty/shoddy customer service, need not monitor the “exploding” conversations on Twitter to know that their service sucks. We, on the other hand, checked out Tweetscan and were happy to see we have our first hater.